Frequently Asked Questions
Check out our FAQ for information about our products, sizing, shipping, and more!
What makes Paw Paws special?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
How long will my order take?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
What does it mean when my order status is changed to ‘Pending’?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
Can I expedite shipping?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
How do I get Free Shipping?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
What if my dog is in between sizes?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
What other custumizations are available?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
How do I put on the harness?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
How do I care for my Paw Paws products?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
What if I receive my order and it doesn’t fit?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
What is the Return/Exchange policy?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
What happens if my dog chewed an item?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
What if I have a problem with the quality of my item(s)?
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Paw Paws makes most pieces when you order them. Usually, you should receive your order within one week. The average time frame is 1 week for production, plus 2 days for shipping. However, there can always be times that our production is busy, so please bear with us as you wait for your order! If there is an unusual delay, we will contact you!
